Orders, shipping & returns
These Terms and Conditions apply to all commercial transactions concerning items put up for sale by Daily Vintage Guitars (Know your vintage guitars) on its website, to the exclusion of all other conditions (unless expressly waived in writing and mutually approved by the parties ). The mere fact of placing an order through the website www.knowyourvintageguitars.be entails acceptance of the general conditions reproduced below.
Orders:
All the information provided by the customer is binding. Daily vintage guitars can in no way be held responsible for errors made by the customer in the wording of the contact details of the recipient of the order (delivery address, invoicing address in particular) and for delays in delivery or the impossibility of delivering the products ordered that these errors could cause.
Upon receipt of his order request, Daily Vintage Guitars confirms to the customer the acceptance of his order by sending a confirmation message to the e-mail address that the latter communicated when registering his order. The sale will not be concluded until the said order confirmation has been sent.
In general and without any necessary justification, Daily Vintage Guitars reserves the right to refuse or cancel any order from a customer, in particular in the event of a payment problem for the order concerned or a dispute relating to the payment of a previous order or when the product in question is no longer available, or simply because of a simple error on the site. If a purchase is unsuccessful, no compensation can be claimed from Daily Vintage Guitars.
Only legally capable persons can place an order.
Shipping:
We usually ship by DHL or FedEx, with the high quality of instruments that we offer it is recommended to you use this safe and reliable method of shipping. On special request, we will try to accommodate all special shipping requests.
Returns:
Merchandise is sold as seen. Please ask all questions and view all pictures thoroughly before purchasing. We do not negotiate price after the sale - no exceptions.
Know Your Vintage Guitars offers customers the opportunity to approve any item which is purchased online. This allows 48 hours to inspect and then decide on the purchase.
If an item is to be returned, verbal notification must be given within 48 hours of receipt of the item. Upon notification, the item must be returned within 7 days.
The item must not have been altered or tampered with in any way, and it must arrive in the same condition as it left the shop.
Know Your Vintage Guitars will not be held responsible for any issues with shipping agency (loss or damage) in returns you can ask us if you have any doubts. All shipping and insurance costs are for the customer.
Refunds:
Once we receive the returned item, you will be reimbursed with the total amount you paid for, minus the shipping fees.
For those payments made with PayPal, the procedure is very similar. Please keep in mind that any transfer fees PayPal may charge us with will be subtracted from the total of the reimbursement.